Last updated: September 18, 2026
These Terms of Service (“Terms”) govern your use of instaindex.app, the InstaIndex Shopify app, and related services provided by klipp.tech (“we”, “us”, or “our”). Together, these are the “Service”.
By accessing or using the Service, you agree to these Terms. If you use the Service on behalf of a business, you represent that you have authority to bind that business, and “you” refers to that business. If you do not agree, do not use the Service.
Our Privacy Policy explains how we handle personal information.
Eligibility and access
You must be legally capable of entering into a binding agreement and authorized to manage any store or account you connect. App features require an eligible Shopify store, the necessary permissions, and, where applicable, a paid subscription or a connected third-party account.
You are responsible for maintaining the security of your accounts, controlling staff access, and providing accurate information. Notify us promptly if you become aware of unauthorized use of the Service.
What the Service provides
InstaIndex provides tools for store URL submissions, schema markup, storefront performance and missing-page monitoring, AI visibility tracking, AI traffic reporting, and related support. Availability depends on your subscription, configuration, permissions, and third-party service availability.
The Service supports your work but does not guarantee business or technical outcomes. In particular:
- Submitting a URL through IndexNow does not guarantee that a search engine will crawl, index, rank, or display it, or do so within a particular time.
- Schema markup does not guarantee rich results, search eligibility, rankings, or compliance with every search engine requirement. Audits and recommendations may be incomplete.
- AI visibility measurements are observations of particular model responses, not comprehensive measurements of all AI recommendations. Responses and citations can change or be inaccurate.
- AI traffic reports depend on your Google Analytics setup, available referral information, attribution rules, and reporting delays. They may not identify every visit from an AI platform or match other reporting systems.
- Performance tools, preloading, and 404 monitoring do not guarantee a particular speed score, uninterrupted navigation, or detection and repair of every issue.
You remain responsible for reviewing generated content, structured data, recommendations, and configuration changes before relying on them or publishing them.
Subscriptions, trials, and billing
The price, billing interval, trial or promotional offer, included features, and usage limits applicable to your subscription are shown when you select or approve the plan. Prices and allowances may differ between current and legacy plans. A promotional price applies only for the stated period.
Shopify processes app subscription charges through its billing system. By approving a subscription, you authorize the recurring charges shown in the approval flow, including applicable taxes. Unless canceled, subscriptions renew according to the billing terms you approve. A trial converts to paid billing as disclosed when you subscribe unless you cancel before it ends.
Plan changes, billing adjustments, and cancellation take effect according to the applicable Shopify billing rules and the terms displayed for your subscription. Usage limits, reporting retention, and support-call allowances are not unlimited; reaching a limit may restrict a feature until it resets or you change plans. Unused allowances do not have a cash value.
To stop future subscription renewals, cancel through the available Shopify subscription controls or uninstall the app. Merely stopping use or disconnecting Google Analytics does not cancel the app subscription. Cancellation does not automatically refund charges already incurred.
For billing concerns or refund requests, contact support@klipp.tech. Refunds or credits are subject to applicable law, Shopify’s billing processes, and any offer or policy expressly applicable to your purchase. Nothing in these Terms limits mandatory refund rights.
We will disclose changes to recurring prices and obtain approval where required by Shopify or applicable law.
Your content and permissions
You retain ownership of your store content and other materials you provide. You grant us the limited rights needed to host, process, reproduce, transmit, and display those materials to operate the Service for you, including sending URLs to IndexNow participants and relevant inputs to AI or other connected providers when you use those features.
You represent that you have the rights and permissions needed for that processing. Do not submit confidential material, sensitive personal information, or third-party content unless you are authorized to do so and it is appropriate for the feature.
You are responsible for your storefront, its content, and its compliance with applicable laws. This includes publishing accurate privacy notices and obtaining any consent required for storefront monitoring or other technologies you enable. Installing InstaIndex does not itself make your store legally compliant.
Acceptable use
You must not:
- Use the Service for unlawful, fraudulent, deceptive, or infringing activity.
- Submit URLs for stores or content you are not authorized to manage.
- Distribute malware, exploit vulnerabilities, or interfere with the Service or other users.
- Bypass authentication, plan limits, rate limits, or other access controls.
- Use the Service to send abusive or misleading submissions to search engines or connected providers.
- Access another merchant’s information without authorization or use the Service to collect personal information unlawfully.
- Resell or make the Service available to third parties except as expressly authorized by us.
Third-party services
The Service depends on third parties, including Shopify, search engines, Google Analytics, AI providers, and infrastructure providers. Your use of those services may be subject to separate terms and privacy policies. We do not control their availability, decisions, outputs, API changes, or account restrictions.
You may revoke optional integrations at any time through the available controls. Doing so may disable features that depend on them. Data already submitted to search engines or other independent services may remain subject to those services’ own retention and removal processes.
Intellectual property
The Service’s software, design, documentation, and branding are owned by klipp.tech or its licensors. Subject to these Terms and your subscription, we grant you a limited, non-exclusive, non-transferable right to use the Service for your business.
You may not copy, distribute, modify, or reverse engineer the Service except as permitted by us or by applicable law. This restriction does not override rights granted under applicable open-source licenses.
InstaIndex is a registered trademark of klipp.tech. These Terms do not grant permission to use our trademarks in a way that implies endorsement or ownership. AI-generated outputs may not be unique, and we do not guarantee that an output is eligible for intellectual property protection or free of third-party rights.
Support and availability
Support channels, response targets, and call-booking allowances depend on your plan and team availability. Unless we expressly agree otherwise in writing, published response targets are estimates, not guaranteed service levels. Support does not include a guarantee of search rankings, revenue, or resolution of issues outside our control.
We may update, maintain, or modify the Service. Maintenance, technical failures, security events, or third-party changes may cause interruptions or feature changes. We will provide notice of material changes where reasonably practicable or legally required.
Suspension and termination
We may restrict or suspend access where reasonably necessary to address a security risk, unlawful activity, misuse, nonpayment, or a material breach of these Terms. Where practicable, we will explain the issue and provide an opportunity to resolve it; urgent risks may require immediate action.
You may stop using the Service at any time and uninstall the app to end your access. Subscription cancellation is addressed above. We may discontinue the Service with reasonable notice where practicable, subject to applicable law and any obligations for prepaid services.
After termination, your right to use the Service ends. Data retention and deletion are described in our Privacy Policy. Uninstalling does not necessarily remove content previously added to your store, undo manual theme changes, or remove URLs and content from third-party systems. Review your store configuration when uninstalling.
Provisions that by their nature should survive termination, including accrued payment obligations, intellectual property, liability limitations, and dispute provisions, continue to apply.
Disclaimer of warranties
To the extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Service will be uninterrupted, error-free, completely secure, or that reports, generated content, or recommendations will always be accurate or complete. Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.
Limitation of liability
To the extent permitted by law, klipp.tech and its suppliers and licensors will not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, business opportunities, goodwill, or data arising from your use of or inability to use the Service.
To the extent permitted by law, our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the fees you paid for the Service during the 12 months immediately preceding the event giving rise to the claim.
These limitations do not apply to liability that cannot be excluded or limited under applicable law, including applicable liability for fraud or willful misconduct. Mandatory consumer rights remain unaffected.
Third-party claims
To the extent permitted by law, you agree to indemnify klipp.tech against third-party claims and reasonable related costs arising from your unlawful use of the Service, your infringement of another party’s rights, or your material breach of these Terms. This obligation does not apply to the extent a claim results from our own breach or misconduct.
We will give you prompt notice of a claim and reasonable cooperation. No settlement may admit fault on your behalf or impose a non-monetary obligation on you without your consent.
Governing law and disputes
These Terms are governed by the laws of India, without regard to conflict-of-law rules. Subject to any mandatory rights or jurisdiction required by applicable law, the courts in Jaipur, Rajasthan, India have exclusive jurisdiction over disputes arising from these Terms or the Service.
Before starting proceedings, please contact support@klipp.tech so we can try to resolve the concern. This does not prevent either party from seeking urgent relief or exercising a legal right within an applicable deadline.
Changes to these Terms
We may update these Terms to reflect changes to the Service or legal requirements. We will publish the revised Terms with an updated date and provide notice of material changes, including their effective date, where required. Changes will not apply retroactively. Continued use after updated Terms take effect constitutes acceptance to the extent permitted by law.
General
These Terms, together with the subscription terms you approve and any separate written agreement with us, form the agreement governing your use of the Service. If a provision is unenforceable, the remaining provisions remain in effect. A failure to enforce a provision is not a waiver of the right to enforce it later.
Neither party is responsible for delays or failures caused by events beyond its reasonable control, except for payment obligations already incurred and obligations that cannot be excused by law.
Contact
For questions about these Terms, contact klipp.tech at support@klipp.tech.
For privacy matters, contact privacy@klipp.tech.